• Ensure that you bring your original ticket (PDF or Mobile) purchased and a valid government issued ID/IC for wristband redemption. Screenshots are not accepted.

•⁠ ⁠Cover charge/Ticket Holders are advised to arrive at 10 pm.

• This site accepts VISA & MASTERCARD Debit or Credit Cards, FPX, GrabPay, Apple Wallet & Google Pay. For card transactions kindly ensure that the card used is enabled for online and international transactions. 

• In the occurrence that your payment method is declined or not supported kindly contact your bank to allow the transaction. 

ACCOUNTS CREATION/ TICKETS 

• Customers need to register a UberTickets account to make a purchase. Customers need to provide accurate/current full name, email address, phone number and postal address.

• Customers need to be responsible for their accounts and passwords.

• If you did not receive order confirmation after/during entering payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your UberTickets account or contact us via customer service WhatsApp Text. UberTickets will not be responsible for any losses that may occur during the payment process or assume of your order has been placed if you failed to receive an order confirmation email.

• We are not responsible for any internet connections error during the process of purchasing tickets on the ticketing platform.

• Each ticket admits one person only.

• If we found any unlawful purpose or attempting to use of our service website illegally, we are required to report your identity and details to the relevant authorities.

• All tickets are sold online and issued electronically. You may also print your ticket for admission. Please retain your booking confirmation as proof of purchase.

• To redeem your wristband, the ticket holder must present the e-ticket or ticket at the wristband redemption counter.

• Event wristbands must be collected by ticket holders/purchaser only to enter the event. Kindly keep the ticket/wristbands with you at all time for inspection.

• The ticket holder shall be responsible for all ticket and wristband after it have been collected. Tickets or wristbands lost, stolen or damaged will not be replaced and are not eligible for refund.

• No refund or compensation will be given for those latecomers of the event.

• Do not post pictures or details of your tickets online as the tickets might be counterfeit by third parties. We will not be responsible and liable if you are denied entry to the event.

• If you encounter any issues with the validity of the ticket or seating related issues, kindly proceed to Ticket counter/ Box office.

• The organizer reserves the right to postpone, cancel or change all or any part of the event at any time without incurring any liability for loss or hardship. Kindly be abreast to any updates/announcement made by organizer via their official channels.

• Ticket sales are final and non-refundable except for absolute cancellation of event by the organizer/promoter.

• In cases where refunds are initiated, funds will be returned MINUS processing fees where applicable and to the respective transaction account used during purchase. Process may take up to 30 WORKING DAYS from date of initiation. For any refund after 30 working days from date of initiation, we will find an alternative way to reach out and inform on the latest updates of refunds.

• Refunds policies is dictated by the organiser/promoter. Ubertickets will not be held responsible if organiser/promoter do not abide to the terms of their contract with us. 

• Tickets purchased from an unauthorized ticket seller or ticket scalper is strictly prohibited and the event organizer/promoter reserves the right to cancel such tickets without compensation and/or refuse entry to the event. 

LIABILITY 

• Age limit to enter the venue is 18 years old and above. Those below this age are required to be accompanied by their guardian or parents where applicable and is also bound by the same specific terms and conditions by each and specific organiser/promoter.

• Ticket holders, in their act of attending this event, agrees to assume all responsibilities personally for all the risks and dangers incidental to the event, whether occurring before, during or after the event in and/or around the venue.

• No professional equipment is allowed without the prior written consent from the organizer. No backpacks or bags (larger than A4 size) are allowed at ALL the events. There will be bag checks upon entering all the event venues as well.

• By holding tickets to the event, the attendee agrees to be searched for any prohibited items, including but not limited to weapons, illegal substances, recording devices, food & drinks. Please check the prohibited items list prior to your arrival at the event venue.

• The organizer reserves the right to deny entry or evict the ticket holder by any means necessary off the premises for any reason that may be deemed harmful/disruptive to the peaceful and safe operation of the event without the possibility of a refund.

• Event organizer/promoter reserves the right to blacklist purchaser if purchaser is found to be in breach of these terms and conditions.

• Please take note that we do not accept/tolerate aggressiveness and abusive behaviour towards our staff or representatives.

• All ticket holders agree to be bound by the rules and regulations set by the organizer of the event.

If you have any questions about this Terms and Conditions, You can contact us:

By email: contact@ubertickets.my